Insurance

Dust for
Insurance

The AI Solution to streamline operations & enhance member experience. Transform insurance workflows with intelligent automation while ensuring compliance and improving customer satisfaction.

"Dust isn't just about saving time—it's about making better, more informed decisions."

Etienne Debost

Head of Architecture

Wakam

The AI Solution to streamline operations & enhance member experience

Deploy specialized AI agents that automate insurance workflows, enhance member service, and ensure regulatory compliance—transforming how your organization operates while improving customer satisfaction and operational efficiency.

Trusted by insurance leaders

alan
wakam

Transform how you work

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Remove manual process bottlenecks

Eliminate departmental silos and reduce manual work in claims, underwriting, and support to accelerate service delivery and decision-making.

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Free up specialized personnel

Free adjusters, underwriters, and legal experts from repetitive tasks, enabling focus on complex cases, risk assessment, and high-value interactions.

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Unlock data intelligence

Leverage customer interactions, claims histories, and regulatory data to optimize pricing, enhance products, mitigate risks, and ensure compliance.

Dust in action

Customer service Features

Customer service

Smart claims handling

Automate insurance processing – document verification, risk assessment, coverage validation – accelerating settlements.


Support resolution

Enable help desk teams to instantly resolve customer inquiries about policy details, account status, and troubleshooting without escalation.


Insurance expert

Answer colleague questions about insurance products, coverage, and insurer agreements on behalf of experts.


Documentation generation

Produce compliant and relevant documentation on your insurance products, in all languages, to deflect basic questions

Business development Features

Business development

Client & Partner 360

Create comprehensive client and partner summaries by consolidating past interactions, internal data, and relevant external information


RFP automation

Generate detailed RFP responses and business offerings using past proposals and internal documentation


Content generation

Create and validate content, insurance comparisons, and website materials in all languages while ensuring accuracy and compliance


Sales intelligence

Analyze customer interactions and policy data to generate actionable insights for sales teams and optimize insurance product positioning

Legal & compliance support Features

Legal & compliance support

Partner & customer due diligence

Evaluate new business applications and potential partnerships to identify and assess potential risks and concerns


Contracts & policy documentation

Review program documentation, policy wordings, and contractual agreements for accuracy, compliance, and key provisions


Regulatory guidance

Address regulatory inquiries and support the implementation and monitoring of compliance processes

Intelligence Features

Intelligence

Market & competitor updates

Track and analyze industry developments and competitor activities


Regulatory monitoring

Monitor the evolving regulatory landscape and disseminate updates to ensure organizational awareness


Offer benchmarking

Evaluate internal program structures and operational performance against relevant market standards and best practices


Claims insights

Analyze claims performance, financial settlements, and profitability across different broker partnerships or distribution channels

50%

Reduction

in legal contract processing time

90%

Faster

partner 360 analysis

80%

Adoption

weekly active users

See Dust in motion

"Dust isn't just about saving time—it's about making better, more informed decisions."

Etienne Debost

Head of Architecture

Wakam