Dust for
Marketplaces
The AI solution powering Marketplace success. Streamline supplier acquisition, eliminate content bottlenecks, and scale support effortlessly.
"Dust has empowered our employees to work smarter, innovate, and push boundaries."
Matthieu Birach
Chief People Officer at Doctolib
Empower your marketplace teams to focus on growth, not grunt work
Dust connects your teams, automates operational complexity, and unlocks critical insights from your data—across supply acquisition, community engagement, support operations, and market intelligence.
Trusted by marketplace leaders
Transform how you work
Accelerate quality provider acquisition
Transform prospecting and qualification with automated workflows. Sign the best suppliers faster while efficiently answering all provider questions.
Scale content creation effortlessly
Generate targeted, high-quality content at scale to keep supplier and customer communities engaged across all your markets.
Scale your best support expertise instantly
Let AI handle tier 1 & 2 support so your experts can focus on complex cases that drive real marketplace value.
Dust in action
Supply growth & provider acquisition
Prospection & lead enrichment
Automatically aggregate and enrich service provider information using public data and marketplace insights.
Account 360° view
Generate comprehensive provider overviews combining platform activity, performance data, and engagement history.
Sales enablement
Auto-draft responses to provider applications and inquiries using current marketplace policies and product information.
Sales insights
Extract winning narratives from calls and coach teams on pitch delivery and objection response.
Support & success automation
Smart request routing
Route issues to the right team instantly, based on urgency and type.
Technical troubleshooting
Accelerate resolution with deep troubleshooting and suggested resolution paths.
Customer communication
Craft clear, professional support communication at scale.
Support insights
Analyze interactions and feedback to improve marketplace experience.
Knowledge hub building
Transform resolved cases into searchable resources for providers, customers, and support teams.
Community operations
Automated KYC & verification
Extract and validate information from provider documents, flagging issues for KYC and compliance checks.
Community engagement
Generate targeted content to keep your provider community engaged.
Community education
Deliver updates and education to keep your providers active and successful.
Marketing & marketplace intelligence
Content creation & localization
Turn raw notes into SEO-optimized communications across multiple languages.
Industry & competitive intelligence
Monitor competitive activity, pricing trends and analyze reports to inform platform strategy.
Customer insights
Summarize feedback to identify improvement areas.
Marketplace analytics
Retrieve analytics for internal and stakeholder reporting.
Adoption
weekly active users
Faster
support ticket resolution through smart routing
See Dust in motion
"Dust has empowered our employees to work smarter, innovate, and push boundaries."
Matthieu Birach
Chief People Officer at Doctolib
Customer stories
Leading enterprises are already transforming their operations with Dust.
