Instant knowledge,
exceptional support.
Equip your team with AI assistants to accelerate issue resolution and increase customer satisfaction.
15x
15x faster to craft an answer
8h
Save 8 hours per agent per week on average
Trusted by 500+ organizations
Exceed customer expectations.
Parse tickets and get to resolution faster
Allow agents to understand customer messages and technical errors faster and in 50+ languages.
Build AI assistants based on company knowledge and past support interactions to bring the company's collective intelligence to the support team's fingertips.
Keep your team up-to-date at all times
Break down information silos.
Give your frontline team access to up-to-date information on projects, ongoing product incidents or issues to help them take action thoughtfully.
@supportExpert
Surfaces relevant information from your Help Center, FAQs, knowledge base, online documentation, and tickets. Understands errors codes without help from the tech team
@supportAlerts
Connects to product and engineering communication channels to surface ongoing engineering activity, incidents or issues and highlight the possible impact on users and customers
@whatWouldUserDo
Crafts training, product documentation and training materials through the eyes of your users to help improve content ahead of issues
Elevated team collaboration.
Bring new team members
up-to-speed fast
Reduce your onboarding and training time drastically.
Put your documentation on processes and methods to work to help the team learn autonomously.
Maintain visibility
on customer needs
Surface insights from interactions with customers to your Support, Success and Product teams.
Maintain a continuous understanding of customer needs to inform your product priorities.
@supportOnboarding
Helps new members of the support team navigate the tools and processes in their first weeks to set them up for success
@supportAnalyst
Identifies patterns and sentiment in support interactions to highlight recurring needs and actionable initiatives based on the internal product team nomenclature and infrastructure
Anaïs Ghelfi
Head of Data Platform at Malt
