Dust · My workspace
List the P1 incidents opened this week, then add a work note on INC0010452 that the fix is deployed and resolve it.
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I found 3 priority 1 incidents opened since Monday. I added your work note on INC0010452 and moved it to Resolved.
P1 incidents this week (3)
- INC0010452: Payroll portal returns 500. Resolved just now. Work note added, close code "Solved (Permanently)".
- INC0010461: Email delays for EU users. In Progress. Assigned to Messaging Ops. Updated 3 hours ago.
- INC0010470: VPN gateway down in Lyon office. New. No assignment group yet. Opened 40 minutes ago.
What you can do with ServiceNow
Find the right records fast
Ask for incidents, problems, change requests or knowledge articles in plain language. Dust builds the filter and reads any table your account can access, custom tables included.
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Open and update tickets from the chat
Describe the issue and Dust creates the record. Add work notes, change priority or assignment group, or resolve with a close code.
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Weekly queue review
Ask what was opened, what is still unassigned, and what has not moved in days. Dust pulls it from your tables with date filters.
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Supported actions in ServiceNow
Read & Search
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- Get Record
Create & Update
- Create Record
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4 total actions available (2 read, 2 write)
Frequently asked questions about ServiceNow
List and read records from any table the connected account can access, including custom tables. Agents can also create records and update them, which covers adding work notes, reassigning, resolving and closing.
ServiceNow uses OAuth. An admin registers an OAuth application in your ServiceNow instance and enters the instance URL, client ID and client secret in Dust. Connections can be shared at the workspace level or made per user.
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