Dust is now on viaSocket

Your Dust agents are about to get a lot busier.

Dust is now available on viaSocket, an automation platform that connects thousands of SaaS tools through event-driven workflows. That means your agents can now respond to what's happening across your entire stack automatically, without anyone having to ask.

A new lead comes in. A support ticket is filed. A contract lands in a shared folder. A meeting wraps up. In each case, a Dust agent can jump in, do its work with full access to your company's knowledge, and write results back to the right place, before anyone has had to lift a finger.

Dust agents are built around context. They know your products, your processes, your customers, because they're connected to your actual internal knowledge. What viaSocket adds is reach: the ability to put that context to work across tools your team already uses, triggered by real events, at any hour.

A few things you can set up today:

Enrich leads the moment they come in. When a new contact is added to your CRM, a Dust agent researches the company against your internal knowledge and writes a structured brief back to the record. Your sales team starts every call prepared, without doing any of the research manually.

Triage and respond to support tickets automatically. When a ticket arrives, a Dust agent searches your documentation, assesses the issue, and either drafts a response or routes the ticket with full context. First response time drops. Your support team focuses on the conversations that actually need them.

Turn every meeting into structured knowledge. When a transcript is ready, a Dust agent extracts decisions, action items, and follow-ups, and writes them to Notion, your CRM, or Slack. Nothing gets lost. Every conversation makes your team smarter.

Process documents as they arrive. When a contract or proposal lands in a shared folder, a Dust agent extracts key terms, flags anything unusual, and notifies the right people. Legal and ops teams spend less time reading every line and more time on the decisions that matter.

Send outreach at exactly the right moment. When your CRM flags high-intent behavior, a Dust agent reviews the prospect's history and drafts a message grounded in what your team already knows about the account. Timely, relevant, and written in your voice.

Dust already has native Triggers built into the agent builder. You can schedule an agent to run on a recurring cadence, or connect a webhook so it fires the moment a specific event occurs in an external system. For many workflows, that's all you need.

But some teams have more complex requirements. Existing automation infrastructure they've already built. Multi-step workflows with conditional logic, data transformation, or orchestration across several tools at once. Specific platforms they've standardised on across the business. For those teams, Dust agents are designed to plug in, not replace what's already working. The Conversation API means any automation platform can trigger a Dust agent, pass it context, and receive structured output to route wherever it needs to go. viaSocket is one of those platforms, and it's a particularly good fit when your workflows span a large number of SaaS tools or when you want a visual, no-code interface for building the logic around your agents.

In either case, the agent is the same. Same instructions, same knowledge sources, same quality. The trigger is just the mechanism.

If you're already using viaSocket, connect Dust from the integrations page and start with one of the use cases above. If you're new to Dust, build your agent first. The viaSocket connection takes minutes once your agent is ready.